Website Terms and Conditions
Empress Eye Clinic
Dr. Heshmati Optometry Professional Corporation
Last updated: October 2026
1. About This Website
This website provides information about Empress Eye Clinic, our optometric services, eye health, eyewear, contact lenses, and appointment requests.
Visitors are expected to use the website lawfully and responsibly.
2. Health Information and Professional Advice
Information published on this website is intended for general educational and informational purposes.
Although we strive to provide accurate and current information, website content is not a substitute for an individualized eye examination, diagnosis, or treatment recommendation from a qualified health care professional.
Treatment decisions depend on each patient’s clinical circumstances and professional assessment.
Using this website or submitting an appointment request does not, by itself, establish an optometrist-patient relationship.
3. Appointment Requests
Appointment requests submitted through this website are subject to clinic availability and confirmation.
Submitting an online request does not guarantee an appointment.
If you do not receive confirmation, please contact our clinic at 416-223-4500.
4. Urgent Eye Care
This website and its online forms are not intended for medical emergencies.
Patients experiencing sudden vision loss, severe eye pain, significant eye injury, or other potentially urgent symptoms should seek prompt medical attention.
For an emergency, call 911 or attend an appropriate emergency department.
Do not rely on website forms or email for urgent medical assistance.
5. Contact Lens Orders and Prescriptions
Contact lens orders and related requests are subject to prescription validity, clinical suitability, product availability, and applicable professional requirements.
Submission of an order request does not guarantee acceptance or fulfillment.
Additional clinical assessment or prescription verification may be required.
6. Accuracy of Website Information
We make reasonable efforts to maintain accurate information about our services, products, and clinic operations.
Services, availability, pricing, and other details may change.
Nothing on this website limits a patient’s rights under applicable law or the professional obligations of our optometrists.
7. Intellectual Property
Unless otherwise indicated, website text, graphics, images, and other original materials are owned by or licensed to Empress Eye Clinic and protected by applicable intellectual property laws.
Visitors may view or print website information for personal, non-commercial purposes.
Patient information, personal health information, and patient records submitted to the clinic do not become the clinic’s intellectual property merely because they are submitted through the website.
Such information is handled according to our Privacy Policy and applicable law.
8. Privacy and Personal Information
We respect the privacy and confidentiality of patients and website visitors.
Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.
https://empresseyeclinic.com/privacy-policy/
9. External Websites
Our website may link to third-party websites for convenience or additional information.
We do not control their content, availability, or privacy practices and do not necessarily endorse their products or services.
10. Website Availability
We take reasonable steps to maintain website functionality, but technical problems, maintenance, or interruptions may occasionally occur.
If an online form is unavailable or you do not receive a response, please contact the clinic by telephone.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limits patients’ rights under applicable legislation.
11. Governing Law
These Terms and Conditions are governed by the applicable laws of Ontario and Canada.
They do not replace or limit rights or obligations under Ontario health legislation, privacy law, consumer protection law, or professional regulations.
12. Changes to These Terms
We may update these Terms and Conditions periodically. The current version will be published on our website.
13. Contact Information
Empress Eye Clinic
Dr. Heshmati Optometry Professional Corporation
5095 Yonge Street, Unit B6
North York, Ontario M2N 6Z4
Phone: 416-223-4500
Email: info@empresseyeclinic.com
Website: https://empresseyeclinic.com
